Service Level Agreement (SLA)

This Service Level Agreement (SLA) sets out the terms and conditions governing website development services provided by EcommBomb.co.za to its clients. By using these services, clients agree to the terms outlined below.

1. Consultation and Agreement

EcommBomb.co.za will conduct an initial consultation to assess the client’s website requirements and specifications.
Once both parties agree on the project scope, an invoice detailing the services and type of website will be issued.

 

2. Payment and Information Submission

Clients must settle the invoice promptly.
After payment is received, EcommBomb.co.za will send a questionnaire that must be completed and returned within seven days.
If the questionnaire is not returned within this period, EcommBomb.co.za may proceed with the development based on the information available.

 

3. E-Commerce Website Development

For e-commerce websites, clients will receive both a questionnaire and a spreadsheet to provide necessary details.
EcommBomb.co.za will strictly follow the provided information and will not create more pages than specified in the questionnaire.

 

4. Client Responsibilities

Clients are responsible for ensuring all required details are clearly stated in the questionnaire.
EcommBomb.co.za is not liable for any errors or omissions if the information was not provided accurately.

 

5. Website Design and Revisions

Clients should provide examples of website designs they like, which EcommBomb.co.za will consider during development.
After completion, the client is entitled to one revision to review the website and submit requested changes.
Any changes beyond what was originally outlined in the questionnaire may incur additional charges.

 

6. Website Development Timeline

The completion time for websites depends on their complexity:

• 1-page website: 5-7 days
• 5-page website: 7-10 days
• 10-page website: 10-12 days
• E-commerce, booking, or membership websites: 12+ days

 

7. Scope of Work

EcommBomb.co.za will work within the agreed scope as specified in the questionnaire and invoice.
Any additional requests beyond this scope will be charged separately.

 

8. Guarantees and Limitations

EcommBomb.co.za does not guarantee search engine rankings or increased website traffic.
The website will be built strictly according to the agreed specifications.
EcommBomb.co.za is not responsible for any misunderstandings arising from unclear instructions in the questionnaire or invoice.

 

9. Feedback and Change Requests

Clients must submit all feedback and change requests within seven days of website delivery.
After this period, any further modifications will be invoiced separately.

 

10. Final Review Responsibility

Clients are responsible for thoroughly reviewing the website during their allocated revision.
EcommBomb.co.za will not be liable for any missed details if they were not flagged during the review.

 

Contact Information

For any assistance, clients can reach EcommBomb.co.za at 072 711 8654 | info@ecommbomb.co.za

By engaging EcommBomb.co.za’s services, clients acknowledge and agree to the terms outlined in this agreement.